The basic principle on which the quality policy is based is:
"The maximum satisfaction of the customer and the interested parties, in respect of each other's needs and requirements, thanks to the high quality of the products and services offered"
Through the systematic implementation of a Quality Management System compliant with the requirements of the UNI EN ISO 9001: 20015 standard, with the aim of pursuing the continuous improvement of our products and our service
Therefore it means that:
- We must continuously improve by designing and manufacturing innovative products in compliance with the applicable mandatory standards. The ability to continuously improve will be measured as well as verifying the achievement of the objectives established in the policies of the processes, also evaluating the cost-benefit ratio whose value will be established by the Management in the review of the quality system taking into account the market situations and customer expectations.
- The Customer and the interested parties must always be held in the highest consideration and we must all work by focusing our attention on satisfying mutual requests and interpreting mutual needs so that they can be translated into products and services that meet the expectations of everyone.
- The ability to work for customer satisfaction with direct and indirect methods, as well as verifying the achievement of the objectives established in the policies of the processes. The Management will quantify the value of these indicators during the quality system review so that they are relevant, appropriate and commensurate with market situations and customer expectations.
- Quality is a responsibility and a personal commitment of all and therefore it is the duty of the process managers and of each collaborator to work so that the foundations are laid to ensure that the objectives set out in this document, those relating to the processes and those defined periodically in the review of the Management are systematically achieved. To this end, compliance with the contents of the quality system procedures whose level of application will be measured with DEFINED PERFORMANCE INDICATORS is of fundamental importance. The Management will establish the value of these indicators during the quality system review and on this occasion will eventually decide to identify (and quantify) additional indicators.
The Management formally undertakes to conduct a systematic and documented quality system review to ensure the continued adequacy and effectiveness of the same in meeting the requirements of the reference standard, the objectives expressed in the company quality policy, those defined in the processes and those that from time to time, on the occasion of the review itself will be defined. The review is the institutional occasion in which the measurement criteria for each identified indicator will be established and the necessary resources and the most appropriate and adequate means will be made available to allow the Respective Processes to operate so that the identified objectives can be achieved. . The Management is aware that the contribution of each collaborator is fundamental for the achievement of the company objectives, and for this purpose has given precise tasks and responsibilities. The Management undertakes to invest in training and training, so that the most suitable conditions are created so that each employee can carry out his activity autonomously and is aware of how much his activity contributes and is important for the achievement of quality objectives.